Terms & Conditions

1. Services and acceptance

Sandhya Arora Fitness is owned and operated by Sandhya Arora, a certified personal trainer and nutrition coach in New Delhi, India. Services may include 1-on-1 personal training online for clients globally and offline in Delhi, group fitness classes, and nutrition coaching. The exact format, schedule, inclusions, location, and duration will be confirmed when you book.

You must provide accurate contact, health, fitness, and scheduling information relevant to your coaching. Tell Sandhya promptly if your health, injury status, medication, or ability to exercise changes. Coaching is not a substitute for your own judgement or for care from a qualified medical professional.

If you are under 18, a parent or lawful guardian must contact us, participate in the arrangements, and provide any consent required by law before coaching begins.

2. Medical and nutrition disclaimer

Sandhya Arora is a certified personal trainer and nutrition coach, not a medical doctor, physician, or registered dietitian. Fitness instruction, nutrition guidance, meal suggestions, and other information provided by Sandhya Arora Fitness are for general educational and coaching purposes. They are not medical advice, diagnosis, or treatment and are not a substitute for care from your doctor or another appropriately qualified healthcare professional.

Consult a physician before starting any exercise programme or making a significant change to your diet. This is especially important if you have a medical condition, injury, pain, are pregnant or recently gave birth, take medication, or have been advised to limit activity. Obtain any medical clearance recommended by your clinician and follow that clinician’s advice. Do not disregard professional medical advice because of information from us.

Nutrition coaching does not diagnose or treat disease, prescribe medication, or replace individual care from a registered dietitian or clinician. If you have a medical nutrition need, ask an appropriately qualified healthcare professional for advice.

3. Health, safety, and assumption of risk

Exercise and physical activity carry inherent risks, including muscle soreness, falls, strains, other injury, aggravation of an existing condition, and, rarely, serious harm. You voluntarily choose to participate and acknowledge these risks in both online and offline sessions and in group classes.

You are responsible for deciding whether you are fit to take part, obtaining medical clearance, sharing relevant health and injury information, and following safety instructions. For online sessions, you are responsible for using a clear, suitable training area and safe, maintained equipment, and for ensuring that you can exercise without avoidable hazards. Stop exercising immediately if you feel unusual pain, dizziness, shortness of breath, or other concerning symptoms, and seek appropriate medical help.

To the fullest extent permitted by applicable law, you accept the ordinary and inherent risks of exercise and agree that Sandhya Arora Fitness is not responsible for injury or loss arising from those risks, from information you did not disclose, an unsafe space or equipment, or your failure to follow safety instructions. This clause does not exclude or limit liability that cannot legally be excluded or limited.

4. Bookings, cancellations, and no-shows

• Sessions must be booked and confirmed in advance. A booking is subject to availability and any payment requirements communicated when you book.
• Please give at least 24 hours’ notice to cancel or request a change to a session. Contact Sandhya by WhatsApp or email so the request is recorded.
• If you cancel less than 24 hours before the session, arrive too late to complete it, or do not attend (“no-show”), the session is forfeited and its payment is not refundable. For a prepaid package, the affected session will be treated as used.
• If Sandhya Arora Fitness cancels a session, we will arrange a replacement time or credit the affected session without an additional session fee.
• Package duration, validity, and any other booking conditions will be stated or confirmed before purchase. Unused sessions and refunds are handled under the terms communicated for that purchase and applicable law.

5. Fees and payments

Services may be offered on a pay-per-session or monthly-package basis. The applicable fee, currency, inclusions, and payment timing will be shown or confirmed before you purchase. Payment may be accepted through UPI, bank transfer, credit/debit card, or another method made available to you. You authorise the relevant provider to process the payment you initiate.

Third-party payment providers handle transactions under their own terms and privacy notices. We may receive transaction details needed to confirm payment and maintain business records. Taxes or other charges, if applicable, will be stated or handled as required by law.

Except for the cancellation/no-show terms above or where required by applicable law or agreed in writing, fees are not refundable once a session has been delivered. Any package-specific refund or expiry term will be disclosed or confirmed before purchase.

6. Results and individual variation

Results vary from person to person. Progress depends on many factors, including consistency, effort, starting point, health, genetics, sleep, nutrition, lifestyle, and circumstances outside our control. We do not guarantee a particular result, rate of progress, amount of weight loss, body composition change, or performance outcome. Examples or testimonials are not a promise that you will achieve the same results.

7. Intellectual property and permitted use

Workout plans, nutrition guidelines, written materials, session recordings, demonstrations, video materials, branding, and other content supplied or made available by Sandhya Arora Fitness are owned by Sandhya Arora Fitness or its licensors. Nothing in these Terms transfers ownership to you.

We grant you a limited, non-exclusive, non-transferable permission to use materials provided directly to you for your own personal, non-commercial coaching. You must not copy, reproduce, publish, distribute, share with others, upload, adapt, sell, sublicense, or commercially exploit those materials without our prior written permission. This does not restrict rights that applicable law does not allow us to restrict.

8. Privacy and third-party platforms

Our handling of personal, health, and fitness information is described in our Privacy Policy. Coaching and communications may use third-party platforms such as WhatsApp, Zoom, Google Meet, or payment providers. Those services have their own terms, security practices, and privacy policies, which apply to your use of them. We are not responsible for the availability or independent practices of a third-party service.

9. Liability

To the fullest extent permitted by applicable law, Sandhya Arora Fitness is not liable for indirect or consequential loss, or for injury, damage, or loss resulting from inherent exercise risks, inaccurate or incomplete information you provide, your failure to follow instructions, unsafe conditions or equipment under your control, or a third-party platform or payment service. You remain responsible for your personal decisions and for seeking medical care when appropriate.

Nothing in these Terms excludes or limits a right, remedy, or liability that cannot be excluded or limited under applicable law. In particular, this section is not intended to waive liability where such a waiver is prohibited by law, including any non-waivable consumer rights.

10. Changes, governing law, and contact

We may update these Terms from time to time. The current version and its “Last updated” date will appear on this page. Changes apply to bookings made after publication; for an existing booking, we will not materially change its agreed terms without notice where required by law.

These Terms are governed by the laws of India. Courts located in New Delhi, India, shall have jurisdiction, subject to any mandatory consumer protections or jurisdictional rights that apply to you.

Questions about these Terms or a booking can be sent to sandhya@sandhyaarorafitness.com or by WhatsApp/phone at +91 88826 29003.