Privacy Policy

1. Who we are

Sandhya Arora Fitness is a fitness and nutrition coaching business owned and operated by Sandhya Arora, a certified personal trainer and nutrition coach, from New Delhi, India. For applicable Indian data protection purposes, Sandhya Arora Fitness acts as the Data Fiduciary for personal data we determine how to process. References to “we”, “us”, or “our” mean Sandhya Arora Fitness.

Questions, requests, or complaints about this policy can be sent to sandhya@sandhyaarorafitness.com or by WhatsApp/phone at +91 88826 29003.

2. Information we collect

We collect information you choose to provide when you enquire, book or attend coaching, communicate with us, or use our website. Depending on your interaction, this may include:

• Contact and account details: your name, email address, WhatsApp or phone number, and preferred contact method.
• Health and fitness information: injury history, relevant health limitations you choose to disclose, weight, measurements, dietary habits, fitness level, goals, exercise history, and progress notes.
• Photos and session information: progress photos or videos you choose to share, session attendance, training feedback, and records needed to plan or adjust your coaching.
• Booking and payment records: package or session selected, payment status, amount, date, and transaction reference. Payments may be handled by an external payment provider; do not send full card numbers or security codes to us in messages.
• Communications: messages and information you provide by email, WhatsApp, phone, Zoom, Google Meet, or another platform used for coaching.
• Website and device information: information such as pages viewed, approximate location inferred from network information, browser and device details, and online identifiers collected through analytics technologies described below.

Health, injury, body measurement, dietary, and progress information can be particularly personal. Please share only what is relevant to your coaching and tell us if information changes. We do not require you to share a progress photo; where shared, it is used for your coaching unless you separately agree in writing to another use.

3. How we use information

We use information for purposes such as:

• Responding to enquiries, assessing whether a service may suit your goals, and communicating with you.
• Customising workout plans, nutrition guidance, and session modifications based on the information you provide.
• Scheduling and delivering online or in-person sessions and group classes.
• Tracking progress, reviewing feedback, and adjusting coaching where appropriate.
• Managing packages, payments, receipts, cancellations, customer support, and business records.
• Maintaining the security and operation of our website, understanding aggregate website use, and meeting legal obligations or handling disputes.

We process personal data with your consent or on another lawful basis available under applicable law, including where processing is reasonably needed to provide a service you request or meet a legal obligation. If you withdraw consent for information essential to safe or effective coaching, we may not be able to continue that service.

4. Sharing and service providers

We do not sell your personal information. We share only what is reasonably needed for the purposes described in this policy, including with:

• Communication and session platforms: WhatsApp, Zoom, Google Meet, email, or similar providers used to contact you or conduct sessions.
• Payment providers: banks, UPI apps, credit/debit card processors, or other payment gateways used to collect or verify payments.
• Website and analytics providers: Google Analytics and hosting or technical providers that support the website.
• Professional advisers or authorities: where reasonably necessary for legal, accounting, safety, fraud-prevention, or regulatory purposes, or where disclosure is required by law.

These providers process information under their own terms and privacy notices and may process it in countries outside India. Their handling of your information is governed by their policies; please review them before using their services. We do not control their independent practices.

We may also disclose information if necessary to protect a person’s safety, enforce our terms, respond to a lawful request, or manage a business reorganisation. If a business transfer occurs, any transfer of personal information will remain subject to applicable law and appropriate safeguards.

5. Cookies and analytics

Our website uses Google Analytics (measurement ID G-14SCYX3WLZ) to understand visits and improve the site. Google Analytics may use cookies or similar technologies and process online identifiers, device/browser information, pages and interactions, and approximate location information. Google processes this information under its own privacy terms.

You can manage or delete cookies through your browser settings and use available Google Analytics controls. Blocking cookies may affect some website functions. Our coaching communications and video sessions may also create information within the separate platform you choose to use.

6. Data security and retention

We use reasonable administrative, technical, and organisational measures intended to protect information against unauthorised access, loss, misuse, or disclosure. No online service or transmission can be guaranteed completely secure, so please use care when sending personal or health information and avoid sharing it over public or insecure connections.

We aim to keep coaching and health/fitness information only while you are an active client and for as long as it remains reasonably necessary to deliver your coaching. When coaching ends, we will delete or anonymise such information when no longer needed, unless you ask us to retain it for a further service, it is needed to resolve a pending matter, or applicable law requires or permits longer retention. We may retain limited billing, transaction, consent, and business records for the period required by law or reasonably needed for accounting, security, and dispute handling. Backups may remain until securely overwritten in the ordinary course.

7. Your choices and rights

You may contact us to ask what personal information we hold about you, request correction or updating, request deletion where applicable, withdraw consent, or raise a privacy concern. We will handle requests under the laws that apply to you, verify your identity where appropriate, and explain if we cannot fulfil a request because we must retain or process certain information by law or to provide a requested service.

India’s Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable rules provide rights and protections for digital personal data, including rights relating to access to information, correction, erasure, grievance redressal, and withdrawal of consent, subject to the law and its applicability. Depending on where you live, other laws may provide additional rights, such as access, portability, restriction, objection, or complaint to a regulator. These rights are not identical in every jurisdiction.

To make a request, email sandhya@sandhyaarorafitness.com with “Privacy Request” in the subject line. You may also contact us by WhatsApp at +91 88826 29003. We will respond within the time required by applicable law. You may also have the right to complain to the relevant data protection authority.

If you are under 18, please do not send us personal or health information without involving a parent or lawful guardian. Coaching for a person under 18 requires parent or guardian involvement and any consent required by law.

8. Changes and contact

We may update this policy when our services, practices, or legal requirements change. The current version and its “Last updated” date will be published on this page. Material changes will be communicated through the website or directly where required by law.

For privacy questions or complaints, contact Sandhya Arora Fitness, New Delhi, India, at sandhya@sandhyaarorafitness.com or +91 88826 29003.